助力工业物联网，工业大数据之工单事实指标需求分析【二十】

文章目录

1：工单事实指标需求分析

• 目标：掌握DWB层工单事实指标表的需求分析

• 路径

  • step1：目标需求
  • step2：数据来源

• 实施

  • 目标需求：基于工单信息统计等待分配工单数量、完成工单数量、处理工单数量、响应时长、服务时长等指标

  • 数据来源

    • ciss_service_workorder：工单详情事实表

      select
          id,--工单id
          callaccept_id,--来电受理id
          oil_station_id, --油站id
          service_userid,--工程师id
          status,--工单状态
          submit_time,--提交时间
          start_time,--开始时间
          leave_time,--离开时间
          is_customer_repairs,--是否为报修工单
          is_charg --是否为收费工单
      from ciss_service_workorder;
      

    • ciss_service_workorder_back：回退工单信息表

      select 
          id,              --回退id
          workorder_id     --工单id
      from ciss_service_workorder_back;
      

    • ciss_service_workorder_user：工程师信息表

      select
          workorder_id,  --工单id
          userid,        --工程师id
          username       --工程师姓名
      from ciss_service_workorder_user; 
      

    • ciss_service_trvl_exp_dtl：差旅费用信息表

      select
          work_order_id, --工单id
          submoney5 --应收会计扣款金额
      from ciss_service_trvl_exp_dtl;
      

    • ciss_service_order：服务单信息表

      select
        id,            --服务单id
        workorder_id,  --工单id
        type           --工单类型,1-安装，2-维修，3-巡检
      from ciss_service_order;
      

    • ciss_service_order_device：服务单设备信息表

      select
          id,               --设备id
          service_order_id  --服务单id
      from ciss_service_order_device;
      

    • 工单类型合并表

      • ciss_service_install：设备安装信息表

        • 服务单id、安装工单id

      • ciss_service_repair：设备维修信息表

      • 服务单id、维修工单id

      • ciss_service_remould：设备改造信息表

        - 服务单id、改造工单id
        

        • ciss_service_inspection：设备巡检信息表

          • 服务单id、巡检工单id

            select
                so.id,                     --服务单id
                so.workorder_id,           --工单id
                install.id installid,      --安装单id
                repair.id repairid,        --维修单id
                remould.id remouldid,      --改造单id
                inspection.id inspectionid --巡检单id
             --服务单信息表
            from one_make_dwd.ciss_service_order so
            left join one_make_dwd.ciss_service_install install on so.id = install.service_id
            left join one_make_dwd.ciss_service_repair repair on so.id = repair.service_id
              left join one_make_dwd.ciss_service_remould remould on so.id = remould.service_id
              left join one_make_dwd.ciss_service_inspection inspection on so.id = inspection.service_id
              where so.dt = '20210101';
            

• 小结

  • 掌握DWB层呼叫中心事实指标表的需求分析

2：工单事实指标构建

• 目标：实现DWB层工单事实指标表的构建

• 实施

  • 建表

    drop table if exists one_make_dwb.fact_worker_order;
    create table if not exists one_make_dwb.fact_worker_order(
        wo_id string comment '工单id'
        , callaccept_id string comment '来电受理单id'
        , oil_station_id string comment '油站id'
        , userids string comment '服务该工单用户id(注意：可能会有多个，以逗号分隔)'
        , wo_num bigint comment '工单单据数量'
        , back_num bigint comment '退回工单数量，默认为0'
        , abolished_num bigint comment '已作废工单数量'
        , wait_dispatch_num bigint comment '待派工数量'
        , wait_departure_num bigint comment '待出发数量'
        , alread_complete_num bigint comment '已完工工单数量（已完工、已回访）'
        , processing_num bigint comment '正在处理工单数量（待离站、待完工）'
        , people_num int comment '工单人数数量（一个工单由多人完成）'
        , service_total_duration int comment '服务总时长（按小时），(leave_time - start_time)'
        , repair_service_duration int comment '报修响应时长（按小时），(start_time-submit_time)'
        , customer_repair_num bigint comment '客户报修工单数量'
        , charg_num bigint comment '收费工单数量'
        , repair_device_num bigint comment '维修设备数量'
        , install_device_num bigint comment '安装设备数据量'
        , install_num bigint comment '安装单数量'
        , repair_num bigint comment '维修单数量'
        , remould_num bigint comment '改造单数量'
        , inspection_num bigint comment '巡检单数量'
        , workorder_trvl_exp decimal(20,1) comment '工单差旅费'
    )
    partitioned by (dt string)
    stored as orc
    location '/data/dw/dwb/one_make/fact_worker_order'
    ;
    

  • 抽取

    insert overwrite table one_make_dwb.fact_worker_order partition(dt = '20210101')
    select
        --工单id
        wo.id wo_id
    	--来电受理单id
        , max(callaccept_id) callaccept_id
    	--油站id
        , max(oil_station_id) oil_station_id
    	--工程师id
        , max(case when wo.service_userids is not null then concat_ws(',', wo.service_userid, wo.service_userids) else wo.service_userid end) userids
        --工单单据数量：安装单、维修单……
    	, count(wo.id) wo_num
    	--退回工单数量
        , count(wob.id) back_num
    	--已作废工单数量
        , sum(case when status = '-1' then 1 else 0 end) abolished_num
    	--待派发工单数量
        , sum(case when status = '4' then 1 else 0 end) wait_dispatch_num
    	--待出发工单数量
        , sum(case when status = '2' then 1 else 0 end) wait_departure_num
        --已完工工单数量
    	, sum(case when status = '5' then 1 when status = '6' then 1 else 0 end) alread_complete_num
        --处理中工单数量
    	, sum(case when status = '3' then 1 when status = '4' then 1 else 0 end) processing_num
        --工单人数
    	, case when count(usr.id) = 0 then 1 else count(usr.id) end people_num
        --服务总时长
    	, max((wo.leave_time - wo.start_time) / 3600000) service_total_duration
        --报修响应时长
    	, max((wo.start_time - wo.submit_time) / 3600000) repair_service_duration
        --客户报修工单数量
    	, sum(case when wo.is_customer_repairs = '2' then 1 else 0 end) customer_repairs
        --收费工单数量
    	, sum(case when wo.is_charg = '1' then 1 else 0 end) charg_num
        --维修设备数量
    	, max(case when sod.repair_device_num = 0 then 1 when sod.repair_device_num is null then 0 else sod.repair_device_num end) repair_device_num
        --安装设备数量
    	, max(case when sod2.install_device_num = 0 then 1 when sod2.install_device_num is null then 0 else sod2.install_device_num end) install_device_num
        --安装单数量
    	, sum(case when sertype.installid is not null then 1 else 0 end) install_num
        --维修单数量
    	, sum(case when sertype.repairid is not null then 1 else 0 end) repair_num
        --改造单数量
    	, sum(case when sertype.remouldid is not null then 1 else 0 end) remould_num
        --巡检单数量
    	, sum(case when sertype.inspectionid is not null then 1 else 0 end) inspection_num
        --工单差旅费
    	, max(case when ed.submoney5 is null then 0.0 else ed.submoney5 end) workorder_trvl_exp
    -- 工单信息表
    from one_make_dwd.ciss_service_workorder wo
    	--关联回退工单：回退工单个数
        left join one_make_dwd.ciss_service_workorder_back wob on wo.id = wob.workorder_id
    	--关联工程师信息表：工程师人数
        left join one_make_dwd.ciss_service_workorder_user usr on wo.id = usr.workorder_id
    	--关联差旅费用信息表：工单差旅费用
        left join one_make_dwd.ciss_service_trvl_exp_dtl ed on wo.id = ed.work_order_id
    	--关联维修设备个数信息
        left join (
    			--统计每个工单的维修设备个数
    			select
    			    so.workorder_id, count(sod.id) repair_device_num
    			--服务单表关联设备表：每个工单对应的设备id
    			from one_make_dwd.ciss_service_order so
    			left join one_make_dwd.ciss_service_order_device sod
    			on so.id = sod.service_order_id
    			where so.type = '2' and so.dt='20210101'
    			group by so.workorder_id
        ) sod on wo.id = sod.workorder_id
    	--关联安装设备个数信息
        left join (
    	      --统计每个工单的安装设备个数
              select
    		      so.workorder_id, count(sod.id) install_device_num
    		  from one_make_dwd.ciss_service_order so
    		  left join one_make_dwd.ciss_service_order_device sod
    		  on so.id = sod.service_order_id
              --过滤服务单的类型为安装类型的服务单
    		  where so.type = '1' and so.dt='20210101'
    		  group by so.workorder_id
    	) sod2 on wo.id = sod2.workorder_id
    	--工单类型合并表：安装、维修、改造、巡检单id
        left join (
              select
    		      so.id, so.workorder_id, install.id installid, repair.id repairid, remould.id remouldid, inspection.id inspectionid
    		  from one_make_dwd.ciss_service_order so
              left join one_make_dwd.ciss_service_install install on so.id = install.service_id
              left join one_make_dwd.ciss_service_repair repair on so.id = repair.service_id
              left join one_make_dwd.ciss_service_remould remould on so.id = remould.service_id
              left join one_make_dwd.ciss_service_inspection inspection on so.id = inspection.service_id
              where so.dt = '20210101'
        ) sertype on wo.id = sertype.workorder_id
    where wo.dt='20210101'
    group by wo.id
    ;
    

• 小结

  • 实现DWB层呼叫中心事实指标表的构建