问题描述
如何保持实时通话?
尊重这一点，
我使用的是 Javascript SDK.
I'm using Javascript SDK.
如何使用 Twilio.Device 或 Twilio.Comunication 保持实时通话?
How can put on hold a live call with Twilio.Device or Twilio.Comunication?
例如:
客户致电公司.
Customer phones to Company.
公司代理人响应电话
代理和客户在讲话
座席保持通话
客户听到声音
座席再次加入通话以继续发言
Agent is joins again on the call to continue speaking
通话结束
我希望我已经很好地解释了自己
I hope I've explained myself well
对不起我的英语！
谢谢
推荐答案
Twilio 布道者在这里.
Twilio evangelist here.
无法直接从 Javascript SDK 中保持"呼叫.您可以做的是将正在进行的呼叫重定向到一组新的 TwiML，它提供保持"体验，例如播放音频文件或将呼叫放入队列中.
There is no way to put a call "on hold" directly from the Javascript SDK. What you could do is redirect the ongoing call to a new set of TwiML which provides an "on hold" experience like playing an audio file, or putting the call into a Queue.
我们有一个 Twimlet，可以在这里循环播放音频文件作为保持"体验:
We have a Twimlet that provides the ability to loop over an audio file as a "hold" experience here:
https://www.twilio.com/labs/twimlets/holdmusic
作为一个例子，你可以使用一些看起来像这样的 TwiML:
As an example doing this, you would use some TwiML that looks something like this:
<Response>
<Say> Thank you for calling, a representative will be with you shortly</Say>
<Play loop="100">http://www.mydomain.foo/hold-music.mp3</Play>
</Response>
这将无限循环.要将呼叫者移回保持状态，您可以使用 REST API 重定向呼叫:
This would loop indefinitely. To move the caller back out of hold, you use the REST API to redirect the call:
POST https://api.twilio.com/2010-04-01/Account/{YourAccountSid}/Calls/{WaitingCallersCallSid}
CurrentUrl=http://www.example.com/dial-representitive
这些示例包含一篇博文中的代码，可引导您完成此场景:
Those samples contain code from a blog post that walks you through this scenario:
希望有所帮助.
这篇关于尝试保持通话，然后检索的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持！